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Refund policy

» GENERAL CONDITIONS:

ALL PRODUCTS THAT ARE RETURNED WITHIN 14 DAYS OF PURCHASE WILL BE REFUNDED ONLY IF THEY ARE UNOPENED AND IN THE SAME CONDITIONS AS THEY WERE AT TIME OF PURCHASE.

UNFORTUNATELY, AT THE MOMENT PRODUCTS THAT WERE PURCHASED IN ONE OF OUR ATELIERS CANNOT BE REIMBURSED ONLINE. ALL REFUNDS WILL BE ISSUED THROUGH THE INITIAL PAYMENT METHOD. ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.

» HOW TO START A RETURN:

PLEASE EMAIL CONCIERGE.SERVICE@BARBERPISTERZI.COM AND INCLUDE:

  • ORDER NUMBER AND DAY OF PURCHASE
  • NAME AND LAST NAME OF THE PERSON WHO MADE THE PURCHASE
  • LIST OF THE PRODUCTS TO RETURN

PLEASE WAIT FOR OUR EMAIL CONFIRMATION RECEIPT OF YOUR REQUEST.

ONCE RECEIVING THE REFUND CONFIRMATION EMAIL, FOLLOW THE RETURN GUIDELINES AND SEND THE PRODUCT/S BACK IN A PROPERLY CLOSED PACKAGE TO:

PLAST PACK PACKAGING S.R.L.
ATT. TO SELENE NIGRO
VIA PETROSA, 22
50019 SESTO FIORENTINO (FI) ITALY
CAUSAL: RETURN
 

 

» WHAT SHOULD I DO IF MY ORDER GETS DAMAGED WHILE IN TRANSIT?

IF A PRODUCT IS DAMAGED IN TRANSIT, WE WILL REPLACE THE PRODUCT OR REFUND YOU THE CORRESPONDING SUM, EXCLUDING SHIPPING COSTS.

PLEASE CONTACT US AT CONCIERGE.SERVICE@BARBERPISTERZI.COM, GIVE US YOUR ORDER NUMBER AND SEND US PHOTOS OF THE DAMAGED PRODUCT.

IT WILL NOT BE POSSIBLE TO ISSUE A REFUND IF YOU ACCEPT A PACKAGE VISIBLY DAMAGED ON THE OUTSIDE AT THE TIME OF DELIVERY BY THE COURIER.

 

» CAN I PICK UP MY ORDER AT THE ATELIER?

AT THE MOMENT WE CANNOT ACCEPT PICK UP AT OUR ATELIERS FOR ONLINE ORDERS.

 

» CAN I CANCEL OR CHANGE MY ORDER?

WE KINDLY ASK YOU TO SEND US AN EMAIL AT CONCIERGE.SERVICE@BARBERPISTERZI.COM TO CANCEL OR CHANGE YOUR ORDER.

WE CANNOT GUARANTEE, BUT WE WOULD GLADLY DO OUR BEST TO HELP YOU IN CASE YOUR ORDER HAS NOT BEEN PROCESSED YET.

 

» IF I RECEIVE A PRODUCT AS A GIFT, CAN I CHANGE IT?

ALL PRODUCTS THAT ARE RETURNED WITHIN 14 DAYS FROM THE DATE OF PURCHASE WILL BE REFUNDED ONLY IF THEY ARE IN THE SAME CONDITIONS AS THE ORIGINAL/ONCE PURCHASED AND ARE UNOPENED.

SHOULD YOU WISH TO RETURN A PRODUCT THAT WAS PURCHASED ONLINE, WE KINDLY ASK YOU TO CONTACT US VIA EMAIL AT CONCIERGE.SERVICE@BARBERPISTERZI.COM UNFORTUNATELY, WE CANNOT REIMBURSE PRODUCTS PURCHASED IN OTHER STORES ON OUR WEBSITE.

ALL REFUNDS WILL BE ISSUED THROUGH THE INITIAL PAYMENT METHOD

 

» IF I PURCHASE OR RECEIVE A GIFT CARD, CAN I RETURN IT?

GIFT CARDS ARE NOT REIMBURSABLE.